The Household Bin price varies, depending on which plan is available in your area.
- To see what price plans are available in your area, click on the following links.
Dublin City Council South Dublin County Council Fingal County Council Galway City Council All prices are inclusive of VAT.
- You have the option of paying by month or an annual upfront fee.
- Your price plan is made up of a service charge and a pay-by-use charge.
- The City Bin Co. operates a ‘Fair Usage Policy’ (FUP) with many of our household price plans. This means that you are entitled to a monthly kilogram allowance on selected bins, after which you will be charged if you exceed this threshold. But don’t worry, most customers will comfortably operate within this weight allowance and will not incur additional charges.
- Once you’re happy to proceed with your preferred price plan, you just need your bank account details (IBAN) or credit card details ready to set up your payment method.
- When you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
- You will also receive a monthly usage report (Bindex), which shows you the amount of kgs for each waste type (general waste, recycling, and organic) that you generated.
- And – as a Household Bin customer, you are entitled to a10% discount on our skip hire prices.
The City Bin Co. prides itself on having no hidden charges. You simply receive a guaranteed, hassle-free service, for a great price.
Payment is made by direct debit or credit/debit card.
- We require an active IBAN or credit/debit card on file for all Household Bin accounts.
- You can call our Customer Centre team on 1800 24 89 24. and provide IBAN/card details securely over the phone.
- If you need to update your payment details at any time, please contact our Customer Centre on Freefone 1800 24 89 24.
- Alternatively, we can send you a Direct Debit form.
- Your collection calendar / schedule is available to view and print here. If you have any problems finding your location please contact home@citybin.com or call 1800 24 89 24.
- General Waste (black lid) bin is collected one week and the Recycling (green lid) and Organic (brown lid) bins on alternate weeks.
- To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
- Please contact home@citybin.com or call 1800 24 89 24 if you want to get this reminder text or if you want to change the number the text currently goes to.
- We do collect on bank holidays as normal, but Christmas schedules may be altered for operational reasons, in which case we’ll always let customers know in advance.
- You can put plastics, metals, wood, paper, magazines, books, garden waste, plasterboard, clothing, furniture, or toys in your skip.
- No hazardous or liquid waste is permitted in any of your bins.
- Some examples of items that you cannot put in your bin include asbestos, batteries, computers, contaminated soil, florescent light bulbs, fridges, freezers, or any CF gas container, gas cylinders, glass, medicines / medical waste, paints, thinners, oil, or septic tank waste.
- If you are unsure about any item, please call us on 1800 24 89 24.
- Our crew place the bin(s) on the lifters at the back of the truck.
- The weighing system on the truck takes a note of the weight in the full bin when it is placed on the lifter.
- The contents of the bin are then emptied into the back of the truck.
- The weighing system on the truck takes a note of the weight in the bin after the contents have been tipped into the back of the truck.
- The difference in these 2 weights equates to the weight of the contents that were emptied into the back of the truck.
- This is the weight that will be registered against your bin lift on the day.
We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account.
- You can cancel your Household Bin account by giving 14 days notice by email to home@citybin.com or by post to The City Bin Co., Oranmore Business Park, Oranmore, Co. Galway H91 X4F5.
- Please include the address and the date of closure.
- The termination date of the Contract must coincide with the last date of a billing period. For example, if you are billed on a monthly basis, your 14 days’ notice must, at a minimum, coincide with the last day of the month in which you intend to terminate the Contract.
- If a credit applies to a Customer’s account on termination or cancellation of the Services the Customer will receive a refund for the prepaid period less any Cancellation Fee that may be applied.
- If you cancel or do not renew your service with The City Bin Co. there will be a cancellation fee of €15 per bin charged against your account. This amount will be deducted from any refund balance due to you.
- Where a Customer has obtained a discounted Price that is subject to the Customer agreeing to a minimum Term of Contract and the Customer subsequently cancels or terminates the Contract, prior to the expiry of the minimum Term, The City Bin Co. reserves the right to charge the Customer the remaining balance of the Price due to The City Bin Co. for the remainder of the Term.
As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.
We know that your circumstances can change for various reasons, and we are always willing to work with you to find a price plan that better suits your current needs.
- Monthly Price Plans: You can switch monthly price plans at any time by contacting our team on home@citybin.com or 1800 24 89 24. Your new price plan will take effect on your next billing cycle.
- Annual Price Plans: If you have paid your service charge up-front for the year, you will need to wait until the month your plan is due to expire before you change.
We’ve made it as easy as possible to create a Household Bin account.
- To set up a Household Bin account, just click here to first check if we service your area.
- Alternatively, you can call our Customer Centre on Freefone 1800 24 89 24 & one of our team will be happy to assist you with the best price plan to suit your needs.
- Once you’re happy to proceed with your preferred price plan, you just need to have your bank account (IBAN) or credit card details ready to set up your preferred payment method.
If there’s anything you’re unsure of, just give us a call on 1800 24 89 24. Otherwise, we look forward to delivering amazing service to you for many years to come.
