The City Bin Co. Privacy Policy
Introduction
This policy outlines how we handle and use your personal information and informs you of your rights in relation to that information. Under the General Data Protection Regulation (GDPR) of May 2018 & The Data Protection Act 2018, The City Bin Co. is the controller of the personal data we collect.
The City Bin Co. (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains why and how we use the personal information we obtain from you or others, who we share it with, and the rights you have in connection with how we use your information. Please read this policy carefully to understand our practices.
If you have any questions about how your data is processed, please reach out to our Data Protection Team at GDPR@thorntons-recycling.ie.
Personal Information We Collect About You
We at The City Bin Co. collect information that you provide us with directly and information we gather from your visits to our website through cookies (please visit out cookie policy for more information on this).
In reference to information we collect directly from you, this includes:
- Name
- Address
- E-Mail Address
- Telephone Number
- Transaction records you have undertaken with us
- Your marketing preferences
- Payment & card details
- Bin content images
How We Use Your Personal Information
We use your personal data for various purposes during your customer relationship with us.
These include:
| Purpose | Categories of Data Subject | Personal Data Types | Legal Basis |
|---|---|---|---|
| To register you for our services at your own request | Customer | Name Email address Phone number Payment details |
Performance of a Contract |
| To provide a product or service purchased by you | Customer | Name Address Email address |
Performance of a Contract |
| Processing payments and transactions | Customer | Name Email address Financial information |
Performance of a Contract |
| Contact you regarding our products and services which we believe could be of interest to you | Customer | Name Email address Phone number |
Consent |
| Contact you regarding service-related updates and reminders | Customer | Name Email address Phone number |
Legitimate Interest |
| New customer welcome pack | Customer | Name Email address Account number |
Legitimate Interest |
| Contact you regarding contamination issues arising from bin collection images | Customer | Name Address Email address Phone number |
Performance of a Contract |
| To request feedback to improve our customer service by means of occasional surveys | Customer | Name Email address Phone number |
Legitimate Interest |
Where You Have Provided Consent
We will only ever contact you with marketing information if you have provided your consent (opted in). At any stage you can amend your marketing preferences with us by reaching out to GDPR@thorntons-recycling.ie.
You can also choose to receive communications from us via SMS text message and/or email.
Third Party Disclosure of Your Personal Data
We only share your personal information outside of our organisation in specific circumstances. When we do so, we will establish a contract that obliges recipients to protect your personal information, unless we are legally compelled to disclose such information. Any contractors or recipients engaged by us will be required to adhere to our instructions. We do not sell your personal information to third parties.
We may disclose your information to our third-party service providers (referred to as “Suppliers”) for the purpose of delivering services to us or directly to you on our behalf. This includes for administration, financial, accounts, communication and App hosting purposes.
Transfers of Your Personal Data outside of Europe
We do not currently transfer your personal information outside of Europe. Should this change in the future, we will inform you and implement measures to safeguard your personal information.