The City Bin Co. Household Terms and Conditions of Services
Effective Date: 30.10.2026
These Terms and Conditions were last updated on 30.10.2026. This version supersedes and replaces any prior versions or earlier agreements regarding your use of our services. By continuing to access or use our website after this date, you agree to be bound by the updated terms.
General
This Agreement contains the Terms and Conditions that apply to your purchase from The City Bin Co., on products and services provided to you, the customer. By accepting delivery of products and/or services the Customer agrees to be bound by and accept these conditions. No variation in these terms and conditions shall form part of any contract unless specifically accepted by The City Bin Co. in writing.
Payment
Payment methods and billing
The City Bin Co. provides the following services for payment
- Direct Debit,
- Payzone,
- pay online,
- IVR automatic telephone service
- and call direct service through our customer care department.
We also have the options of bank transfers, cheques and cash payments.
The City Bin Co. reserves the right to withdraw any of these services without prior notice to the customer.
Click to download the iPhone app. Click to download the Android app.
Customers may pay for the Service by Direct Debit, debit card or credit card, subject to the payment methods made available by the Company.
If the chosen method of payment is by direct debit, you are responsible for ensuring that the bank account given is a current account which can accept direct debits.
The City Bin Co. may for operational or legislative reasons change its billing method and frequency without prior notification to the Customer. We reserve the right to issue bills in a paperless format and we may impose an administration charge for the issue of a paper bill.
Prepayment and top-ups
Customers acknowledge and accept that The City Bin Co. provides a prepaid service and to ensure collection must have sufficient credit on their account 24 hours prior to their scheduled collection.
Customers may prepay monies to The City Bin Co. in respect of the Service by using the automatic top up service as outlined on The City Bin Co. website – www.citybin.com.
Please ensure that your account is topped up 24 hours prior to your bin collection day.
Annual Service Charge
Our service charge covers back office, staffing and transport costs associated with kerbside collection.
This annual service fee ensures that a collection truck passes your home on a weekly basis to check if bins are out for collection.
The Customer will be notified by The City Bin Co. whether an annual service charge applies in respect of the Service and the amount of that annual service charge. Payment of the annual service charge will be made in advance by the Customer and the Customer will be notified by letter, text or e-mail, of any renewal / payment date at least one month prior to the payment being due, along with any change to the rates being charged by The City Bin Co. for the Service.
Payment of the annual service charge for Pay per Lift Customers must be paid on the due date. Failure to pay this will result in non-collection of your bins.
Failed payments and administration charges
The Company does not impose an administration or processing charge on a Customer for choosing or using Direct Debit, debit card or credit card as a payment method.
Where a Direct Debit payment requested by the Company is returned unpaid, the Company may apply an administration charge of €7.
The €7 administration charge does not apply merely because the Customer chooses to pay by Direct Debit. It arises only where a Direct Debit payment requested by the Company is returned unpaid.
No administration charge will apply where a payment is unsuccessful due to an error attributable to the Company or its payment service provider.
The Customer remains responsible for paying any outstanding amount due under the Contract following a returned or unsuccessful payment.
Price changes
The City Bin Co. reserves the right to alter the Price in the event of government levies, VAT increases, increase of fuel costs or other unexpected increase in operational costs. Please visit our website https://www.citybin.com/for-home/ for a list of charges in your area.
Provision of Services
Collection requirements
Bin presentation
- Your bin should be presented kerbside to ensure your bin collection.
- Under current local authority Bye Laws once you present your bin for collection the bin must be closed and not overloaded.
- You are not permitted to leave any waste material next to or on top of your bin for collection.
If you do not adhere to these regulations your local authority may impose a fine on you. The City Bin Co. does not accept any responsibility for these fines. For more information on the Bye Laws please check your local authority website.
Weight limits
Due to manufacturer restrictions relating to the capabilities of our lifting equipment and our general concern for the health and safety of our employees, The City Bin Co. reserve the right to take appropriate action in the event of a bin being loaded beyond its recommended weight limit. The maximum weight limit is 100kg (not including the bin itself). In the event of a bin being beyond the recommended weight limit, The City Bin Co. reserves the right to refuse collection of the overweight bin. In the event of your bin being refused due to excessive weights, you will be contacted by a The City Bin Co. representative.
Permitted waste and contamination
General Waste
Only material as described on the company website or labels provided may be placed in the General Waste bin (Mixed Waste). Please visit here for more information.
Compost
Only material as described on the company website or labels provided may be placed in the Compost bin (Organic waste). Please visit here for more information.
Recycling
Only material as described on the company website or labels provided may be placed in the Recycling bin (Dry recyclable material). Please ensure only clean recyclable material is placed loose in your bin. If your bin is contaminated with rubbish or dirty recyclables the company reserves the right not to collect your bin until such contamination is removed. If contamination continues The City Bin Co. reserves the right to terminate the service. Please visit here for more information. Black bags are not accepted in a recycling bin.
Missed collections
The late presentation of a Wheelie bin will not be serviced until the next scheduled collection date for that given waste type. In some cases, we may be able to facilitate a weekend call back at an additional cost.
Service changes suspension and limitations
If your collection day needs to be changed due to unforeseen circumstances, customers will be notified via text/email.
The City Bin Co. may modify or suspend the Service wholly or partially, with or without notice, if such action is deemed necessary by the Company (e.g. Health & Safety, Security or other valid reasons) or if the Company is requested by an authorised authority.
The City Bin Co. shall not be liable for any loss or damage whatever due to its failure to deliver the Services promptly or at all.
Use of Camera Detection Technology
To help customers segregate their waste more effectively, The City Bin Co. uses camera-based detection systems on collection vehicles to identify the types of materials placed in household bins. This technology allows us to spot contamination issues, advise and support customers in developing better segregating and recycling habits.
Where contamination is identified, we may contact customers by email, text or post and share relevant images to help explain what went wrong and how it can be corrected in future collections.
All images and data are used only for service, educational, and operational purposes, in line with applicable data protection legislation, and are not used for ongoing surveillance of individuals.
If a recycling bin is contaminated, we request that our drivers or helpers take a photograph of the contamination as proof of non-collection. This image does and will not contain sensitive data directly linking the contamination to the specific customer. This image is in regulation with the General Data Protection Regulation of May 2018.
Ownership of Bins
Ownership
The Customer accepts and agrees that the Bins are and shall remain the property of The City Bin Co..
The bins and other equipment provided by the Company remain the property of the Company at all times.
Customer care and bin identification
The Customer is responsible for taking reasonable care of the bins provided to them and for ensuring that the bins are used only for their intended purpose.
Please ensure that you are using the correct bins that have been assigned to your Account. The City Bin Co. will not take responsibility for bins being mixed up or swapped with neighbours. All bins are labelled with customer address and Account number, when delivered.
Repairs and replacements
- The Customer will not be charged for ordinary wear and tear or for damage arising during the normal use or collection of the bins.
- Where a bin develops a crack or suffers damage to a wheel, lid or other component through normal use, the Company will repair or replace the bin free of charge.
- The Customer will not be charged for damage caused by the Company, its employees, agents or contractors in the course of providing the Service.
Lost or destroyed bins
Where a bin is lost, or is destroyed as a result of an act or omission of the Customer or a person for whom the Customer is responsible, the Company may charge the Customer for the replacement of the bin.
The charge for a replacement bin will be €40 for a new bin.
Where the Company determines that a replacement charge applies, the Company will provide the Customer with reasonable information concerning the basis for the charge.
Recovery of bins
In the event of non–payment of an account or in circumstances where the Bins are used for other purposes, The City Bin Co. reserves the right to remove the Bins from the Customer’s premises without prior notice.
Cooling-off Period
Where the Customer has a statutory right to cancel a contract, the Customer may cancel without giving a reason within the applicable statutory cancellation period. For a service contract, this period is 14 days beginning on the day the contract is concluded, subject to applicable statutory exceptions.
The Customer may notify the Company by email to home@citybin.com or by post to The City Bin Co., Oranmore Business Park, Oranmore, Galway.
Any refund and any amount payable for services supplied during the cancellation period will be dealt with in accordance with our terms.
Termination of Service
Notice of termination
Subject to any statutory cancellation or termination rights, either party may terminate the Contract by giving at least 30 days’ written notice.
The Customer may give notice by email or post and should include their
- name,
- service address
- and account details.
Nothing in this clause limits any statutory right to cancel or terminate.
Bin collection and removal charge
Following termination of the Service, the Company will arrange removal of its bins from the Customer’s premises. A removal charge of €15 per bin will apply, provided the charge has been clearly communicated before removal is arranged and is permitted by applicable law. The charge relates to the removal service and is not a fee for exercising the right to terminate. It will not apply where charging would be contrary to applicable law or where the charge is not properly payable.
The charge will be communicated to the Customer before the removal are arranged. It will not apply where the Customer exercises a statutory right to cancel or terminate the Contract in circumstances where charging for the removal would be contrary to applicable law, or where the Company is responsible for the termination and the charge is not properly payable.
Refunds
Where a refund is due following termination of the Contract, the Company will calculate the refund by reference to the applicable Contract terms and statutory requirements. Any removal charge will only be deducted where applicable according to our terms.