What can I do with the items that I cannot put in the Household Bin?

What can I do with items that cannot fit into the Household Bin?

  • If you have the occasional extra bag of waste or recycling, we can collect it, provided you bag it correctly and notify us at home@citybin.com.
  • If you regularly have extra bags, and you have the space to store it, we can supply you with an additional bin. A small fee will be applied.
  • You can hire a Skip in Dublin & Galway (10% for existing Household Bin Collection customers).

Types of Household Bin available

  • Our Household Bins are available in 240L sizes.
  • Household waste is categorised as General Waste, Mixed Dry Recycling and Organic Waste.
  • General Waste is put into the red bin, with the black lid.
  • Mixed Dry Recycling is put into the red bin, with the green lid.
  • Organic Waste (food and garden) is put into the red bin, with the brown lid.

What goes in the Household Bin?

What can go into each of your 3 bins?

Green Lid / Mixed Recycling

  • Paper
  • Newspapers & Magazines
  • Cardboard (Clean & Dry)
  • Phonebooks & Catalogues
  • Cereal Boxes
  • Steel Food Cans
  • Aluminium Drink Cans
  • Plastic Bottles
  • Tetra Paks (Juice & Milk Cartons)
  • Plastic Bottles (Mineral, Milk & Detergent Bottles)…
  • No Glass – No Black Bags – No Food Waste – No Pizza Boxes

Brown Lid / Organic Waste

  • Cooked & Raw Foods
  • Kitchen Food Scrap
  • Meat, Fish, Poultry & Bones
  • Fruits & Vegetables
  • Bread, Cakes & Biscuits
  • Eggs & Dairy
  • Out Of Date Food
  • Coff­ee Grinds & Paper Filters
  • Tea Leaves & Tea Bags
  • Food Soiled Paper Napkins, Paper Towels & Pizza Boxes
  • Plant Trimmings, Cut Flowers & Old Plants…
  • No Glass – No Plastic Bags – No Food Packaging

Grey Lid / General Waste

  • All other Non-Compostable, Non-Recyclable, Non-Hazardous Waste e.g.
  • Ashes
  • Bathroom Sanitary Items
  • Dirty Plastic
  • Crisp Packets
  • Plastic Food
  • Wrappers
  • Non-CFL Light Bulbs
  • Old Stained Clothing
  • Toothpaste Tubes
  • Tin Foil
  • Wax Paper Wrap…
  • No Glass

Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 091 787800.

What happens if I miss a Household Bin payment?

First of all, don’t worry – payments can sometimes fail for a number of reasons, such as expired card details or changes to your bank account. A quick step-by-step of the process is as follows:

  • If a payment does not go through, we will send you one SMS notification to let you know.
  • You will have 30 days (one month) to clear any outstanding balance. This 30-day period begins from the date you are invoiced or, in the case of overweight charges, from the date you receive the SMS notification.
  • Your account will not automatically go on hold during this 30-day period, and your service will continue as normal.
  • If the outstanding balance has not been cleared after 30 days, your account will automatically be placed on hold until the balance is paid in full.
  • Your bins will not be emptied while your account is on hold.
  • If you have new card or bank details that are different from those you originally signed up with, please contact our Customer Centre on 091 787800. Your new payment details will need to be updated and saved to your account for future payments.

How do I get my Household Bin account reactivated?

  • To reactivate an account that has been placed on hold, the outstanding balance must be cleared in full.
  • You can contact our Customer Centre team on 091 787800 during working hours for assistance with making payment or updating your payment details.
  • We recommend clearing your balance as soon as possible once your account is placed on hold to avoid disruption to your bin collection service.

What time do the Household Bins need to be left out for collection?

We start Household Bin Collection Services from 6:00am.

  • Please leave your bin(s) out by this time at the kerbside, on the morning of your collection day. If you prefer, leave them out the night before.
  • To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
  • Please contact home@citybin.com or call 091 787800 if you want to get this reminder text or if you want to change the number the text currently goes to.

What if one of the Household Bins gets damaged?

  • We are happy to repair your household bin lid or wheels, free of charge.
  • If your bin is damaged beyond repair, we can replace it for you. A small fee may apply.
  • Contact us on 091 787800 to book a repair or replacement.

What happens when the truck comes to empty my Household Bin?

  • Our crews will only empty bins that are presented on the kerbside for collection at the designated time.
  • They will look inside your bins before emptying them to make sure that the bins are not contaminated with items that are not permitted.
  • If the bins are contaminated with any prohibited items, they cannot be emptied. If your bin has not been emptied due to contamination, please contact us on 091 787800.

What is a Fair Usage Policy?

We use this policy with our price plans (we make it very clear when you sign up that such a policy applies to your plan). This is our way of giving you great value while keeping it fair for you and The City Bin Co. We have built these plans using our experience on how much waste a home produces given the number of people living there. We charge for excessive weight only when you dispose of weight in excess of the monthly* threshold allowance of waste in the grey landfill bin, the brown organic bin or the green recycling bin. (*Per lift for Lift Only Customers)

Additional charges that may appear on your account include our Fuel and Carbon Tax and our Disposable and Recovery Tax. The Fuel and Carbon Tax is applied as a flat fee of €1 per invoice. The Disposable and Recovery Tax is a government levy calculated at €0.01 for every kilogram of general waste. For example, if you dispose of 10 kilograms of general waste in a given month, an additional charge of €0.10 will be added to your bill.