How to cancel a Household Bin account?
We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account.
- You can cancel your Household Bin account by giving 14 days notice by email to home@citybin.com or by post to The City Bin Co., Oranmore Business Park, Oranmore, Co. Galway H91 X4F5.
- Please include the address and the date of closure.
- The termination date of the Contract must coincide with the last date of a billing period. For example, if you are billed on a monthly basis, your 14 days’ notice must, at a minimum, coincide with the last day of the month in which you intend to terminate the Contract.
- If a credit applies to a Customer’s account on termination or cancellation of the Services the Customer will receive a refund for the prepaid period less any Cancellation Fee that may be applied.
- If you cancel or do not renew your service with The City Bin Co. there will be a cancellation fee of €15 per bin charged against your account. This amount will be deducted from any refund balance due to you.
- Where a Customer has obtained a discounted Price that is subject to the Customer agreeing to a minimum Term of Contract and the Customer subsequently cancels or terminates the Contract, prior to the expiry of the minimum Term, The City Bin Co. reserves the right to charge the Customer the remaining balance of the Price due to The City Bin Co. for the remainder of the Term.
As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.
