It’s as easy as 1,2,3… First, check that we service your location by typing your full address into the address bar. If we do service your address, you’ll be brought to the order page where you can choose from a set list of items. Simply choose a quantity and add to your cart. When you’re happy that you have everything selected, you can proceed to pick a date. We’re happy to collect from you 6 days a week (except Sundays & Bank Holidays). So, just select a date and we’ll be there.

We’re happy to collect from you 6 days a week (except Sundays & Bank Holidays).

As this is a new service, we’re testing it in certain areas to make sure we get it right! If you think your address should be included please call us on 1800 336699.

If your property is a terraced house or on a public pathway your council will not allow you to leave junk on a public area in a way that is unsightly or causes an obstruction. This means you must be present at the time of collection.

Our staff aren’t allowed to go in to your home or premises (for lots of sensible reasons). So, we have to rely on you leaving your items outside your door– hope that’s okay. Our crew will load the van though.

To make it simpler for customers, we’ve limited the items to the most common presented during our trial phase. Outside of those we suggest booking a quarter, half or full load which offers both value and flexibility. If you have any questions, please call us on 1800 336699 or email home@citybin.com.

Payment is made in advance by credit or debit card.

Right now, the only way to change your order is to call us on 1800 336699.

All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.

We operate a 24-hour cancellation policy, but we understand that sometimes situations change. So, if you need to cancel within the 24-hour timeframe, please call us on 1800 336699, and we’ll do what we can to accommodate you or reschedule the collection.